The Sandelier™ works like an hourglass, with air bubbles acting as a barrier between sand and water, allowing the sand to fall slowly in between the bubbles, creating beautiful patterns and providing a deep sense of relaxation.

Every time you flip your Sandelier™ over, it will create new shapes that have never been created before, and will never be created again. Do not expect to get the same patterns every time.

When you reset your Sandelier™, make sure the layer of air bubbles is dispersed evenly across the whole piece so that the sand will slowly fall in between these bubbles.

The amount of air in your Sandelier™ will determine how fast the sand flows and therefore what shapes you create.

Too much air will cause the sand to stay above the bubbles without finding its way through.

Not enough air will make the sand fall rapidly at the bottom.

Visit this page if you can't manage to create beautiful patterns with your Sandelier™.

The average flow time will vary depending on the size of your Sandelier™ and how you flip it over.

The bigger your Sandelier™ is, the higher the average flow time will be.

However, it can still range from a couple of hours to over a full day on all of our designs, especially because you can change the average flow time by adjusting the air level in your art frame. Note that the flow time and the patterns created will never be exactly the same twice, which is the magic of it.

Click here to learn how to adjust the flow time.

No. The sand blend is composed of different types of sands, of different sizes and densities to prevent it from mixing altogether with time.

To change the amount of air in your Sandelier™, simply use any injector with a 27 Ga needle. You can get one here: Injector.
Find the sealed hole on the frame of your Sandelier™ and insert the needle.

This way, you can add or remove small amounts of air until you get the desired quantity.

The air level will usually be right when you receive your Sandelier™. Only regulate it if you feel like the sand is not flowing at the right speed no matter how you flip it around.

Click here to learn more about maintenance.

To add some water in your Sandelier™, simply use any injector with a 27 Ga needle. You can get one here: Injector.
Find the sealed hole on the frame of your Sandelier™ and insert the needle.

This way, you can add water until you get the desired quantity.

The water level will usually be right when you receive your Sandelier™. However, some water can evaporate during transit and therefore you will have to refill it.

Do not add too much water in your Sandelier™ as it will raise the pressure inside and possibly break the glass.

Do not remove water from your Sandelier™.

Click here to learn more about maintenance.

The average flow time will vary depending on the size of your Sandelier™ and how you flip it over.

The bigger your Sandelier™ is, the higher the average flow time will be.

However, it can still range from a couple of hours to over a full day on all of our designs, especially because you can change the average flow time by adjusting the air level in your art frame. Note that the flow time and the patterns created will never be exactly the same twice, which is the magic of it.

If you feel like the sand is falling too quickly at the bottom no matter how many times you spin your Sandelier™, it usually means that there is not enough air bubbles in your Sandelier™.
There should be enough air bubbles to create a barrier spreading across the entire length of your frame.
To understand how to add air into your Sandelier™, check out this page.

If the sand stays stuck above the air bubbles inside your Sandelier™, it usually means that there is too much air inside of it.
You will therefore need to remove some of it.
To understand how to remove air from your Sandelier™, check out this page.

Over time, water can evaporate from your Sandelier™. The sealed hole on the frame allows you to add small amounts of water to keep your Sandelier™ brand new over the years.
Check out this page to learn more about maintenance..
Maintenance is only recommended once or twice a year, if necessary.

The Wall mount* Sandelier™ comes with a wall bracket that you need to fix to your wall, allowing you to easily “swivel” the picture 360º without removing it from the wall.
Mounting is super easy and is done under 5 minutes!

*The Wall Mount Sandelier™ is the only model that you can hang on your wall. The other designs come with their respective stands.

Our Sandeliers™ are carefully packaged to prevent any damage during transit.
However, shipping is 100% insured in case this happens.
All you have to do is reach out to us by providing us with a picture of the damage (within 72h of delivery), and we will arrange the shipment of a brand new Sandelier™ to your home at no additional cost.